Return Policy

GlocalMe101 2022-06-20 02:12:42

Return Policy


For device purchases

You may request a refund or replacement for GlocalMe device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.

  • Wrap the return item(s) in the original packing.
  • Enclose a copy of (or original) receipt.
  • Return via your preferred shipping method.
  • Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.

 

Shipping address:

GlocalMe/ uCloudlink

450 Lexington Ave Fl 4,

New York, NY 10017

Email: supportus@ucloudlink.com


Customers will need to afford the return shipping fee except for the following:

  • You received an incorrect item.
  • You received a damaged item.
  • You received a defective item.
  • You received an item that does not match its description.

For data purchases

Any data package you purchase together with/without device can be refunded in 30 days after we send out the voucher code, which must be unredeemed. Redeemed voucher code is non-refundable. Please kindly contact supportus@ucloudlink.com for more help.


For rental purchases

Full refund can be issued for orders that we didn't ship it out. 

If Customer cancels a lease order after shipment of the leased Device, Customer agrees to compensate uCloudlink $19.90 for the cancellation.

Please return the device to us within 2 days when you have reached the Hire End Date. If you fail to return the device back in time, you will be charged $9.99/day for every day after two business days. Such late fees shall accrue on a daily basis from the due date until actual return of the Device, but the maximum aggregate late fees shall be $100.00/device.

 If a leased Device is returned damaged, Customer shall be charged the following damage fees:

a.       If the Device is not functioning, US$100.00.

b.       If the USB cable for the Device is missing or damaged. US$5.00.

c.       If the pouch for the Device is missing or damaged, US$5.00.




Disclaimer

Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made with respect to availability, quality, operation or support for data communication on third-party networks or with third-party lines while roaming.

 

What is the restocking fee?

- No restocking fee 


Damages and issues

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to supportus@ucloudlink.com and we will process an insurance claim on your behalf.

 

Exchanges

We can replace items if they are defective, damaged or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within the 30 days, however return costs cannot be covered and items must be returned unused, in their original packaging. Please send us an email atsupportus@ucloudlink.com to discuss your exchange needs. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (usually takes 3~10 days) for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds and the item will be returned to you.  


Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at supportus@ucloudlink.com.

 

Contact Info : 

E-mail: supportus@ucloudlink.com

Address: 450 Lexington Ave Fl 4, New York, NY 10017


Get in touch

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Email:pr@ucloudlink.com