Shipping Policy

  Shipping Information

Read the shipping information of GlocalMe carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

  Where We Ship

Orders placed on GlocalMe official website can be shipped to the following countries and regions:

Note:

Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and GlocalMe cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

§  Shipping Policy for Rental Orders:

Where we ship and how long will takes for rental orders?

We only provide shipping to the United States now. If you live in other countries, please contact our branches listed below for rental.

Before shipping out GlocalMe portable WiFi, we will check it to make sure it is in perfect condition. 

§  Shipping Fees:

It’s FREE SHIPPING on all orders to the United States. You can also choose express shipping which costs $9.9 and next day shipping which costs $29.9 for the United Sates orders.

The shipping fee for areas outside the US will costs $9.9 (Standard International Shipping) or $29.9 (Express International Shipping), you can see the shipping fee and shipping methods on the checkout page.

The total sum listed in checkout is only the money you need to pay for the product(s).

For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.

And for orders shipped to EU countries, we are not responsible for customs duties.

If you are in following countries, please contact our branches for buying

• Malaysia

Q Sentral, Unit No.31-20, 2A Jalan Stesen Sentral 2, 50470, Kuala Lumpur, Malaysia

+60-3-27159971

• France

4 place de la Défense, 92974 Paris La Défense, France

+33 1 5858 0045

• United Kingdom

96 Kensington High Street W8 4SG, London

+44 (0) 79 83154357

Check Your Order and Shipment

Your order can be tracked after email confirmation has been sent to you. Usually we will ship out your pacakge within 2 business days.

You can check your order status easily via the online tracking page. Enter your Order ID, type your email and click “Check Status”. You will get your order details.

* Please note that the "business day" does not include weekends, holidays. And the shipping will be delayed due to COVID-19 or hurricane. 

   Post offices are usually closed on weekends and we will not arrange delivery. If you need your package in time, please choose express shipping or next day shipping.

§  Ownership, Terms and Risk

All orders will be dispatched within one business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-orders item(s).

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from GlocalMe due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, we will send you an email to notify you of it. You can contact the delivery company to arrange another delivery.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve right to ask you to pay the returning charge plus an additional cost for redelivery before we are able to re-dispatch the item to you.

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.

Return Policy

For device purchases

You may request a refund or replacement for GlocalMe device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.

• Wrap the return item(s) in the original packing.
• Enclose a copy of (or original) receipt.
• Return via your preferred shipping method.
• Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.

Shipping address：

GlocalMe/ uCloudlink

450 Lexington Ave Fl 4,

New York, NY 10017

For data purchases

Any data package you purchase together with device can be refunded in 30 days after we send out the voucher code, which must be unredeemed. Please kindly contact supportus@ucloudlink.com for more help.

Disclaimer

Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made with respect to availability, quality, operation or support for data communication on third-party networks or with third-party lines while roaming.