You may
request a refund or replacement for GlocalMe device for any reason you are not
completely satisfied with our product. Shall you wish to return the device purchased please do
so within 30 days
of dispatch, and kindly follow these simple instructions. Please note,
the device must be damage free and returned in perfect condition.
Shipping address:
uCloudlink America Ltd.
405 Lexington Ave, 4th Fl WeWork, New York, NY 10017
For data purchases
Any data package you purchase
together with device can be refunded in 30 days after we send out the voucher
code, which must be unredeemed. Please kindly contact supportus@ucloudlink.com for more help.
Disclaimer
Please note that the quality and
coverage of roaming networks vary by country. No representations or guarantees
are made with respect to availability, quality, operation or support for data
communication on third-party networks or with third-party lines while roaming.